Professional Summary
Continuous Improvement Manager and Technical Business Analyst with over 25 years of experience across government and private industry. Focused on connecting operations and technology — leading system rollouts, improving business processes, and designing tools that work for the people using them. Strengths in business analysis, UX thinking, agile delivery, and systems integration. Helps teams work smarter with practical and scalable solutions, while exploring emerging technologies including web3, decentralised hosting, and app development.
Experience
Continuous Improvement Manager Current Role
Discovery Parks
Jun 2023 – Present
Agile Delivery Manager
Altus & Sensei Project Solutions
Jun 2022 – Jun 2023
Technical Business Analyst
Department for Education, South Australia
Nov 2019 – Jun 2022
Solution Design Manager
Services Australia
Dec 2013 – Nov 2019
Senior System Analyst
Services Australia
Dec 2011 – Dec 2013
ICT Liaison Officer
Super SA
Jan 2008 – Jan 2012
Computer Officer
Princess Cruises
Jan 2006 – Jan 2008
ICT Officer
Australian Taxation Office
Jan 2005 – Jan 2006
ICT Officer
Defence Science and Technology (DST)
Jan 2002 – Jan 2005
Key Skills
Continuous Improvement
Business Analysis
UX & Product Design
Agile Delivery
Systems Integration
Power BI & Reporting
Stakeholder Engagement
Process Mapping
Change Management
Education
Bachelor of Computer Science
University of Adelaide
Life Member, Adelaide University Science Association
1999 – 2002
Graduate Certificate, UX and Web Design
Torrens University Australia
2016
Licences & Certifications
First Aid, Basic Life Support & CPR
Australian Red Cross
Jan 2023
Certified Solution Designer — Case Manager V5.2
IBM
Sep 2018